Why and when your consent is necessary?
When you are registered as a patient, you will be asked for consent for your personal information storage. Only personal implicated in your case will be authorized to access your personal information. We also advise that at the time of booking that your verbal consent is recorded on your patient health record.
What information do we collect and why?
We believe it is very important that you know what informations we collect from you and why. Below you can find a list of all informations we require:
For a successful opening of a service case, EURO-DOC ON CALL will be needing following informations:
- First and Last Name, date of birth, genger;
- Permanent residential adress;
- Current adress;
- Email adress and phone number;
- In case of underage patients we need a contact person with which contact can be established;
- Patients native language and other spoken languages;
- Medical complaints, symtoms and pre-existing conditions;
During the medical visit following informations will be required:
- History of the medical issue
- Past medical history
- Social history (e.g conditions that run in the family)
- Allergy information
All information discussed during your visit, as well as details of any observations (e.g. blood pressure) or examinations (e.g. listening to your chest with a stethoscope) must be recorded on your patient file. We are required to keep an accurate record by law, but more importantly, this record allows for the provision of a complete medical record after the visit.
After the medical house call visit
After the medical visit, your notes will be sent securely to you or to our contractor.
Who has access to your data?
Your data can only be accessed by our stuff. We do not allow any 3rd party access to our Database under any circumstances.
We do not forward informations to your GP unless you ask us to.
We only provide referral letters if you must attend the Emergency Department after your consultation with us. In this situation, we will write your referral letter to give to you, or to give to a paramedic crew if an ambulance is required. The referral letter will contain information related to the current consultation. Information from previous consultations will only be included if it is relevant to the current medical situation. Providing a referral letter is important as it allows for a thorough handover for both the paramedics and the hospital doctors, which means important information is not missed and you do not get asked the same questions again.
How do you access your own data?
After the service you will receive a complete medical report with the invoice.
If you believe that personal information, we hold about you is incorrect, incomplete or inaccurate, then you may contact us to amend it.
Third-party requests for your data:
We do not provide any informations to anybody without your permission. The only exception is when we receive a guarantee of payment from your insurance for the provided service or when we are required by law, or in case of no payment registration then the case will be completely transfered to the legal department.
Use of data for quality assurance and research
EURO – DOC ON CALL do not carry out research.
For Quality Assurance, patient health information may be reviewed by official agencies, without prior consent from patients. For example, an official accreditation agency must review our patient records to check that we continue to meet the highest standards of provision of care. If you have any questions about these processes, please contact our operators.
How do we protect your data from misuse, loss and unauthorised access?
Multiple security features exist to protect your data. We have security procedures and policies to maximise restriction of access and to prevent un-authorised people from seeing your information.
All your data is encrypted when it travels between computers and when it is stored. This added security means that the data is unreadable without the appropriate authorisation. In addition, all data is backed up in two additional secure locations, both within Europe, in case of an emergency (e.g. fire causing data loss on one of the data stores).
How long do we keep you data for?
There are requirements by law for us to keep you records for defined minimum periods of time in different circumstances. For example, medical records that have been sought for legal purposes must be retained for 10 years.
doctoroncall follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Liability for content of this website
We are constantly developing the contents of this website and strive to provide correct and up-to-date information. According to the Tele-media law, we as the service provider are responsible for our own information, which we provide for use, according to the general laws. Unfortunately, we can not assume any liability for the correctness of all content on this website, especially for those provided by third parties. As a service provider, we are not obliged to monitor the information transmited or stored by them or to investigate circumstances that indicate illegal activities.
Our obligations to remove information or to block the use of information in accordance with the general laws due to judicial or official orders remain unaffected even in the case of our non-responsibility.
If you notice any problematic or unlawful content, please contact us immediately, so that we can remove the illegal content. You will find the contact details in our section ‘Contact us’.
Liability for links on this website
All content of this website (pictures, photos, texts, videos) are subject to the copyright of the Romanian State. Please ask us before you distribute, reproduce or exploit the content of this website, such as republishing on other websites. If necessary, we will pursue the unauthorized use of parts of the content on our site.
If you find on our website content that violates the copyright, please contact us urgently.
Cookies and Web Beacons
Like any other website, doctoroncall uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
Google DoubleClick DART Cookie
Our Advertising Partners
Declaration of Data Protection
We have written this privacy statement to explain you, in accordance with the provisions of the Basic Data Protection Regulation (EU) 2016/679, which information we collect, how we use data and what options you have as a visitor to this website.
Unfortunately, it is in the nature of things that these explanations sound very technical, but we have tried to make the most important things as simple and clear as possible
Automatic data storage
When you visit websites today, certain information is automatically created and stored, including this website. If you visit our website as it is now, our webserver (computer on which this website is stored) automatically saves data such as:
- The address (URL) of the website you are visiting
- Browser and browser version
- The operating system used
- The address(URL) of the previously visited page (Referrer URL)
- The host name and IP address of the device from which it is accessed
- Date and time
In files (web server log files).
As a rule, web server log files are stored for two weeks and the deleted automatically. We do not disclose this information, but we cannot rule out that it will be seen in the event of unlawful behavior.
The legal basis, according to lawfulness of processing order, is that there ia a legitimate interest in enabling the error-free operation of this website by capturing web server log files.
Our website uses HTTP cookies to store user-specific data. Below, we explain what cookies are and why they are used to help you better understand the following privacy statement.
What exactly are cookies?
Whenever you surf the internet, use a browser. Well-known browsers include Chrome, Safari, Firefox, Internet Explorer, and Microsoft Edge. Most web pages store small text files in your browser. These files are called cookies.
Cookies store certain user data about you, such as language or personal page settings. When you return to our site, your browser will return the ‘user-related’ information tour site. Thanks to the cookies, our website knows who you are and offers you your usual standard stetting. In some browsers, each cookie has its own file; in others; such as Firefox, all cookies are stored in a single file.
What about my privacy?
Since 2009 there are the so-called ‘cookie guidelines’. It states that the storage of cookies requires the consent of the website visitor (you). Within the EU countries, however, there are still very different reactions to these guidelines.
If you want to know more about cookies and technical documentation, we recommend https://tools.ietf.org/html/rfc6265. The Request for Comments on the Internet Engineering Task Force (IETF) called ‚HTTP State Management Mechanism‘.
Storage of Personal Data
Personal data that you submit to us electronically on this website, for example, e-mail address, address or other personal information in the course of submitting a form or comments in the blog, will be transmitted by us together with the time and IP address. Address used only for the purpose specified, kept safe and not disclosed to third parties. We only use your personal data for communication with visitors who expressly request contact and for the processing of the services and products offered on this website. We will not disclose your personal information without consent, but we cannot rule out that it will be seen in the event of unlawful behavior.
If you sent us personal data by by e-mail – outside of this website – we cannot guarantee secure transmission and protection of your data.
The legal basis under Article 6 (1a) of the GDPR (Lawfulness of processing) is that you give us consent to the processing of the data you enter. You can revoke this consent any time – an information e-mail is sufficient; you will find your contact details under the category ‘Contact us’.
Rights according to the General Data Protection Regulation
According to the provisions of the GDPR, you have the following rights:
- Right for rectification (Art. 16 GDPR)
- Right of cancellation (‘Right to be forgotten’) (Art. 17 GDPR)
- Right to limit processing (Art. 18 GDPR)
- Right of notification –Obligation to notify in connection with the correction or with the correction or deletion of personal data or limitation of processing (Art. 19 GDPR)
- Right to data portability (Art. 20 GDPR)
- Right of objection (Art. 21 GDPR)
- Right not to be subjected to a decision based solely on automated processing – including profiling- (Art. 22 GDPR)
If you believe that the processing of your data violates data protection law or your data protection claims have otherwise been violated in any way, you can contact the Commissioner for Data Protection and Freedom of Information.
If you subscribe to our newsletter you submit the above mentioned personal data and give us the right to contact, you by e-mail. We use the data stored in the registration for the newsletter exclusively for our newsletter and do not pass this on.
If you unsubscribe from the newsletter – you will find the link in each newsletter at the bottom – then we delete all data that was saved with the registration for the newsletter.
We use Google Fonts from Google Inc. (1600 Amphitheater Parkway Mountain View, CA 94043, USA) on our website.
You do not need to sign in or have a password to use google fonts. Furthermore, no cookies are stored in your browser. The files (CSS, fonts) are requested through the Google domains fonts.googleapis.com and fonts.gstatic.com. According to Google, the requests for CSS and fonts are completely separate from all other Google services. If you have a Google account, you do not need to worry about Google account information being sent to Google while using Google Fonts. Google records the use of CSS (Cascading Style Sheets) and the fonts used, and stores this data securely. As the data storage looks exactly, we look at the details.
What are Google Fonts?
Google Fonts (formally Google Web Fonts) is an interactive directory of over 800 fonts that Google LLC provides for free use.
Many of this fonts are published under the SIL Open Font License, while others have been released under the Apache license. Both are free software licenses. Thus, we can use them freely without paying royalties.
We use Google Analytics from Google LLC (1600 Amphitheater Parkway Mountain View, CA 94043, USA) to statistically analyze visitor data. Google Analytics uses targeted cookies.
Cookies from Google Analytics
- Expiration Time: 2 yeas
- Usage: Differentiation of website visitors
- Example value: 2.1326744211.152321110832
- Expiration Time: 24 Hours
- Usage: Differentiation of website visitors
- Example value:2.1687193234.152321110832
- Expiration Time: 1 Minute
- Usage: Used to throttle the request rate. If Google Analytics is provided through Google Tag Manager, this cookie will be named _dc_gtm_
Deactivation of data collection by Google Analytics
You may prevent the collection by Google of the data generated by the cookie and related to your use of the website as well as the processing of this data by Google by downloading and installing the browser plug-in available under the following link: https://tools.google .com / dlpage / gaoptout? hl = en
Google Analytics IP-anonymization
We have implemented the IP address anonymization of Google Analytics on this website. This feature has been developed by Google to enable that site to comply with applicable privacy practices and recommendations of local data protection authorities when they prohibit storage of the full IP address. The anonymization or masking of the IP takes place as soon as the IP addresses arrive in Google Analytics data collection network and before any storage or processing of data takes place-
More information to IP anonymization can be found under following link: https://support.google.com/analytics/answer/2763052?hl=de.
Google Analytics addendum to data processing
We have a direct customer agreement with Google for the use of Googl Analytics by accepting the ‘Data Processing Supplement’ in Google Analytics.
To read more about the Google-Analytics Add-on please access following link: https://support.google.com/analytics/answer/3379636?hl=de&utm_id=ad.
We use Google Maps from Google Inc. (1600 Amphitheater Parkway Mountain View, CA 94043, USA) on our website. By using the features of this card, data will be transmitted to Google. To see when data Google collects and what this data is used for, please visit: https://www.google.com/intl/de/policies/privacy/
We integrate elements of social medial services on our website to display pictures, videos and texts. By visiting pages representing these elements, data is transferred from your browser to the respective social media service and stored there. We do not have access to this data.
The following links lead you to the pages of the respective social medica services where it is explained how they deal with your data:
Third Party Privacy Policies
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites. What Are Cookies?
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
doctoroncall does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.