Frequently Asked Questions

Our most commonly asked questions are answered below, but if you have any other questions please feel free to contact our care management team.

Is dealing with us anonymously practicable?2019-10-10T12:08:33+02:00

An anonymously or under a pseudonym deal with us is impracticable.

Do we have a privacy policy?2019-10-10T12:08:10+02:00

The policy details are in compliance with the legislation in force.

We understand that your health information is of a sensible nature and we take your privacy very seriously. We have strict procedures in place to ensure that the collection, storage and use of your data is handled securely.

Why and when your consent is necessary?

When you are registered as a patient, you will be asked for consent for your personal information storage. Only personal implicated in your case will be authorized to access your personal information. We also advise that at the time of booking that your verbal consent is recorded on your patient health record.

What information do we collect and why?

We believe it is very important that you know what informations we collect from you and why. Below you can find a list of all informations we require:

For a successful opening of a service case, EURO-DOC ON CALL will be needing following informations:

  • First and Last Name, date of birth, gender;
  • Permanent residential address;
  • Current adress;
  • Email address and phone number;
  • In case of underage patients we need a contact person with which contact can be established;
  • Patients native language and other spoken languages;
  • Medical complaints, symptoms and pre-existing conditions;

During the medical visit following information will be required:

  • History of the medical issue
  • Past medical history
  • Medications
  • Social history (e.g conditions that run in the family)
  • Allergy information

All information discussed during your visit, as well as details of any observations (e.g. blood pressure) or examinations (e.g. listening to your chest with a stethoscope) must be recorded on your patient file. We are required to keep an accurate record by law, but more importantly, this record allows for the provision of a complete medical record after the visit.

After the medical house call visit

After the medical visit, your notes will be sent securely to you or to our contractor.

Who has access to your data?

Your data can only be accessed by our stuff. We do not allow any 3rd party access to our Database under any circumstances.

We do not forward information to your GP unless you ask us to.

We only provide referral letters if you must attend the Emergency Department after your consultation with us. In this situation, we will write your referral letter to give to you, or to give to a paramedic crew if an ambulance is required. The referral letter will contain information related to the current consultation. Information from previous consultations will only be included if it is relevant to the current medical situation. Providing a referral letter is important as it allows for a thorough handover for both the paramedics and the hospital doctors, which means important information is not missed and you do not get asked the same questions again.

How do you access your own data?

After the service you will receive a complete medical report with the invoice.

If you believe that personal information, we hold about you is incorrect, incomplete or inaccurate, then you may contact us to amend it.

Third-party requests for your data:

We do not provide any information to anybody without your permission. The only exsceptions are when we receive a guarantee of payment from your insurance for the provided service or when we are required by law, or in case of no payment registration then the case will be completely transferred to the legal department.

Use of data for quality assurance and research

EURO – DOC ON CALL do not carry out research.

For Quality Assurance, patient health information may be reviewed by official agencies, without prior consent from patients. For example, an official accreditation agency must review our patient records to check that we continue to meet the highest standards of provision of care.  If you have any questions about these processes, please contact our operators.

How do we protect your data from misuse, loss and unauthorized access?

Multiple security features exist to protect your data. We have security procedures and policies to maximize restriction of access and to prevent un-authorized people from seeing your information.

All your data is encrypted when it travels between computers and when it is stored. This added security means that the data is unreadable without the appropriate authorization. In addition, all data is backed up in two additional secure locations, both within Europe, in case of an emergency (e.g. fire causing data loss on one of the data stores).

How long do we keep your data for?

There are requirements by law for us to keep you records for defined minimum periods of time in different circumstances. For example, medical records that have been sought for legal purposes must be retained for 10 years.

Dealing with us anonymously

An anonymously or under a pseudonym deal with us is impracticable.

How do you communicate with non English speakers or hearing impaired?2019-10-10T12:14:32+02:00

Our main communication languages are English, German and Romanian. When we open a case for a new client we always ask for the communication language.

Our doctors speak different languages and are aware of this and have access to alternative modes of communication that may be used by non English speaking patients or patients with a disability or special needs.

How do I get my results?2019-10-10T12:15:08+02:00

If a medical report is requested, then this will be sent to you with the invoice for the received service.

In exceptional cases, where our doctors consider that you need clinical exams, then they may provide you a referral for the closest emergency department.

Can I get a fit-to-fly certificate?2019-06-29T13:10:33+02:00

Our doctors can also release you a fit-to-fly certificate.

Can I get referrals for blood tests?2019-06-29T13:07:23+02:00

As a house call medical service, our aim is to help you in the best way possible. If the doctor will decide that further investigations would be required then he will send you to a specialized practitioner or to a clinic.

Can I make a booking for more than one person?2019-06-29T13:01:54+02:00

Yes, We would need only to open for each and every client a new case.

What if I can’t get to a pharmacy?2019-06-29T13:00:09+02:00

Our doctors carry some commonly used medications and dressings with them, that they may dispense if you require medication for the evening and following morning.

Can I get a prescription?2019-10-10T12:15:47+02:00

Surely, our doctors can write you a prescription for medicine. Our doctor will assess you and supply you with the prescription as necessary. The doctor also carries a large number of commonly used medications that can be offered to you as a starter pack, should you not be able to get to the pharmacy straight away.

Can I book a doctor for tomorrow or next week?2019-10-10T12:03:57+02:00

Generally you can book a doctor for the same day, for the day after but also for a week later.

In cases in which you ask for a medical house call the confirmation of the home visit doctor service will only be received latest on the day of the requested service.

An advanced payment for scheduled appointments can be requested.

How much will I pay for a home visit?2019-10-10T12:17:01+02:00

The costs for a home visit vary on the speciality of the requested doctor and on the requested time frame.

Since we do not have fixed prices for the medical services we provide. The costs for our service can only be clarified after an available doctor has been found. Generally after the doctor’s visit, you will receive the invoice and the medical report(if requested) via Email or postal way.

How can I book a medical house call?2019-10-10T12:17:35+02:00

You can contact us via Whatsapp, Email or Phone.

Our operators will ask you the needed information in order to open a case for you. After receiving all the necessary information our team can start checking the availability for the requested location.

Once the availability has been checked and a doctor has been assigned to come and visit you, our operators will contact you promptly in order to confirm the requested medical service.

What is EURO – DOC ON CALL and what services does it provide?2019-10-10T12:18:19+02:00

Our main services are the organization of medical house calls, walk in clinic appointments and medical repatriations.

We work on  european wide home visit doctor service, worldwide medical repatriation services.

Our doctors are fully qualified and can provide a large range of services, including prescriptions and sickness certificates. Our doctors can also write a letter for your general practitioner detailing why you have been seen and what has been diagnosed.

Please note that we are not an emergency service, in case you have an emergency please call the emergency hotline.

Why do I need to leave call back phone number?2019-10-10T12:19:03+02:00

If you leave a message, in order for our team to contact you in order to arrange a service we need a phone number where our operators can reach you in order to establish all details regarding the requested quote or service.

A return telephone number is important so that the doctor can make contact prior to arrival to arrange access to the patient.

How long will it take for a doctor to visit me?2019-06-29T12:37:24+02:00

Once a a case has been logged, a doctor will be allocated to attend to the patient. This depends on the availability of our doctors and on the pacients request. You can choose between more types of schedules: now, later on the same day, the next day or scheduled.

We aim to organize the medical house call services within the requested time frame, however this can vary depending on the season, the number of registered requests and other factors like for example: the weather, public events, road conditions,etc.

Once a booking has been confirmed, the patient will be informed with the Doctor’s estimated arrival time.

Which number should I call to book an after hours visit?2019-10-10T12:19:26+02:00

Under Contact you can find all our contact details. We have national phone numbers in more european countries.

Do not hesitate and contact us

Fill in the form below to request a callback to discuss your health.



Patricia Claudia

”During my vacation in Bulgaria I had a strong dehydration, my insurance couldn’t help me so I contacted the services of doctoroncall.eu. They have been really helpful and the doctor came to see me in shortest time possible. Due to complications he recommended me to go for a night in a clinic to stay under observation. The doctor’s professionalism and attitude were exemplary, he organized everything what was right for me. Thanks to them I have recovered in a short time. 

Bálint Valentin

“Rosszul éreztem magam, és nem akartam kórházba menni a hosszú várakozási idő miatt. EURO – DOC ON CALL, úgy intézte , hogy a lehető legrövidebb időn belül jött orvos a szállodába, ahol én voltam. Az orvos nagyon profi volt és azonnal gyógyszert is adott.

Maria Schlosser

Während meinem Urlaub in Österreich hat mich ein grippaler Infekt erwischt. Ich bin entzückt sagen zu können, dass die Professionalität des Teams, der Ärzte und die Zahlungsmöglichkeiten mehr als fantastisch sind. Sehr angenehme Preise, keine Probleme bei der Abwicklung mit der Versicherung, sehr hilfebereit und für jede Frage bekommst du eine professionelle Antwort. Vielen Dank!


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